Case study

Research Case Study

Research + Analysis + Interaction design

Project Case study with User research, Analysis of qualitative data in Dovetail, Persona, journey map, HMW Ideation, Service design, Recommendation and solutions, Priority Matrix for Dashboard, Accessibility, Motivating user for a behavior change, Improving Trust.

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Complaints management

UX + UI design

The project's goal is to create a Complaints Management web tool where the users can create and manage colossal complaint databases from the legacy system.

Cases study

Design Process

SPA Admin app with service design

UX + Service design

1. Creating personalised experience

2. Empowering users
3. Behavioural change

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